Automotive Parts Associate

Canadian Tire - Bayers Lake, Halifax ( Store 465)
Halifax, Nova Scotia

Posted On: June 12, 2025

Canadian Tire Lake Bayers Lake – Store 465

This high profile and growth-oriented Halifax store has a constructive and goal-oriented culture for the staff. Management is focused on building a high-performance team that strives for being productive and efficient in all routines, projects and customer service. The vision and culture is to have a team that truly values coaching and execution of best practices and to become recognized amongst the best in retail operations, productivity, and customer service. The store places a focus on health & safety and our culture is fully committed to attract, retain and develop excellent employees and promoting from within. Goal-oriented individuals interested in an exciting retail career that supports their development and have a great work ethic and habits combined with a positive attitude should apply.

Sumnmary

The Automotive Parts Associate works in a fast-paced automotive environment that involves constant interaction with customers in person and over the phone, with the use of a computerized automotive parts look-up system. The role also involves interaction with outside vendors using various ordering processes and systems and a responsibility for maintaining the automotive retail floor.

Responsibilities and Tasks

Customer Service

Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle.
Smiles, makes eye contact with and greets customers.
Directs or guides customer to the location of requested items.
Answers questions and provides friendly advice and services to customers.
Suggests value-added and related products to customers to ensure they go home with what they need.
Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
Handles multiple customers in an effective and efficient manner.
Deals with challenging situations in a professional manner.
Keeps up to date on in-store promotions, in-store deals, auto center specials and product locations.

Operations

Sources and orders automotive parts for customers though authorized suppliers.
Follows established procedures regarding the ordering and sale of parts to customers and the Service Department.
Processes returns, warranties and castings as required.
Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received.
Ensures that retail basics tasks are executed efficiently (e.g., stocking, labels, facing, etc.).
Stocks shelves and merchandise display areas using modules and planograms as guidelines.
Walks their assigned sections to understand what needs to be accomplished on a daily basis.
Maintains inventory accuracy and identifies/reports low stock levels (e.g., hole check and bin cap analysis).
Locates products in the warehouse.
Operates computer and EFD, and enters all relevant coding in Canadian Tire systems.
Participates in meetings and all training as required and listens to feedback to improve their own abilities.
Complies with company, store, department, and Automotive Service Centre policies.
Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
Completes other tasks, as required.

Requirements

Demonstrated automotive subject matter knowledge and interest.
Basic math and typing skills.
Good working knowledge of automotive parts lookup system.
Ability to operate a cash register is an asset.
Ability to work under minimal supervision with computerized systems.
Experience in a similar role, in a Canadian Tire store or Automotive Service Centre is considered an assest.

Physical Demands and Working Conditions

In compliance with the store’s Health and Safety Policies and Procedures:

Standing/walking for upto 8 hours.
Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from “light” to “heavy”.
Lifting and turning repeatedly throughout the shift.
Lifting above the shoulder, from floor to shoulder and floor to waist.
Going up and down a ladder while carrying merchandise.
Walking and carrying things at the same time and pushing/pulling, as required.
Twising, turning, reaching and working above shoulder level.