Customer Service

·         Learns about new products on a regular basis.

·         Keeps up to date with in-store promotions, in-store deals and product locations. 

·         Locates products in the warehouse.

·         Guides customer to the location of requested items.

·         Demonstrates product knowledge.

·         Responds to and handles customer and staff inquiries, requests, and concerns in a timely manner.

·         Deals with challenging situations in a professional manner.

·         Supports a positive customer experience.

Operations

·         Executes the weekly deals and ensures the promotional items are placed and priced appropriately in the feature areas.

·         Keeps up to date with in-store promotions, in-store deals and product locations.

·         Operates computer and scanning devices for tracking inventory and enters all relevant coding in Canadian Tire systems.

·         Executes merchandise layout changes (set-up, maintenance, and removal of displays, signage, rollouts, and merchandising.

·         Stocks shelves and merchandise display areas neatly, by following Promotions Manager directives and using modules and planograms as guidelines.

·         Maintains the feature ends, side panels, and platform displays by replenishing as required to maximize sales and profits.

·         Ensures merchandise is presentable for customers, including aisles being accessible for customers.

·         Maintains promotional and seasonal merchandise.

·         Maintains merchandise on the retail floor and ensures that retail basics are executed efficiently (labeling, product facing, cleaning aisles and display areas etc.).

·         Maintains inventory accuracy and identifies/reports low stock levels (e.g., hole check and bin cap analysis).

·         Removes stock belonging to a different location and replaces damaged or expired items when necessary.

·         Ensures that product and overstock is placed in the appropriate locations.

·         Secures heavy display items.

·         Reports stolen and damaged goods to Management. 

·         Assists in maintaining quality presentation and in meeting store audit performance requirements in the department (e.g., number of holes, labels, top shelf storage, rain check posted for out of stock items, deadlines of seasonal changeovers, cleanliness, facing, fixtures are stored away when not in use, etc.).

·         Completes necessary paperwork on a daily basis.

·         Complies with company, store, department, and warehouse policies.

·         Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.

·         Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.

·         Completes other tasks, as required.